Tag Archives: facial

Why all the Questions?


Clients often ask me why I need to ask SO many questions before I start their skin treatment. It’s nice to jump on the bed and get straight into the treatment, BUT:

In a salon situation these questions are imperative. It shows that the operator cares about their client and the service they provide. Then you can be sure that a personal treatment which addresses all of your needs and concerns, as well as a unique after care program, will be provided.

A client recently came to me and complained that she had booked in at a salon to have some electrolysis done. She had never been to that salon before. At the time of booking only her name and phone number was taken. When she arrived for her treatment she was not asked any further questions and just politely ushered into the treatment room. The only questions she was asked whilst lying on the bed was whether or not she had had electrolysis before and when she replied ‘yes’ the operator got straight into the treatment. It would have been best for the operator to ask and record some basic but important information before proceeding with the treatment.

I feel that the following questions should be asked before any salon treatment:

  • Are you pregnant? Breastfeeding? (some products/treatments must not be used/performed)
  • Are you Diabetic? (more susceptible to infections)
  • Are you currently on any medication? e.g, Vitamin A, Retinol, Roaccutane (cannot have any waxing), antibiotics, the pill (these can cause photo-sensitivity)
  • Any history of illness or chemotherapy/radiation treatments. (low immunity, poor healing)
  • A history of heart disease, pacemakers, metal implants (especially if machinery is being used in the treatment)
  • Open skin lesions (risk of infection)
  • Active cold sores (treatment should be avoided until it has cleared)
  • Allergies to anything at all e.g sunscreen, alcohol, animals, fragrance, elastoplast, food, pollens, alpha-hydroxy acids (AHAs)
  • What the client is hoping to gain from the treatment e.g extractions, firm massage, relaxation
  • If the client has any major concerns that they would specifically like addressed e.g hair removal, skin breakouts, pigmentation, sensitivity, aging, wrinkles, sun damage etc.
  • Which products they are currently using? (could interfere with treatment performed)
  • When they last exfoliated or had any microdermabrasion, resurfacing treatments
  • Have they had any botox or injectables in the last 2 weeks (if so, facials should not be performed)
  • Contact details, next of kin, emergency contact

It is very important to also discuss with the client what they can expect before, during and after the treatment.

If you attend a professional salon, similar questions will be asked. So please understand that our interest is in your interest.

Basic Consultation form

Basic Consultation form

Example of a waxing consultation.

Example of a waxing consultation.


What are you really buying when you shop for skin care online?


Clients often tell me about great online skincare sites. They love that they can shop at their convenience: when they run out of stock they can hop online from the comfort of their bed, iPhone or iPad and just place a quick order and in a few days it arrives at their doorstep.

Yes, this is fantastic, convenient and a no-brainer, but do you know what you are really buying? Have you ever considered that this may be dangerous? Would you buy perishable food or vitamins online? No, I hear you say. Why not? Possibly because by the time they arrive at your doorstep, they may be off: unless, of course, you are home to receive them when they are delivered.

But then there are many questions: When they leave the air-conditioned warehouse, how long have they been sitting in the delivery van? Is the van air-conditioned? How long have they been sitting on your doorstep before you get to them? Well the same goes for ordering skincare online: you need to know how many days it will take to be delivered to you.

Most products have a short shelf life. They ‘go off’ like food and they can harm your skin. The efficacy of the product will be compromised. I see skincare as an investment, why would you put this stuff on your skin? It’s so not worth it.

I had a client recently come to see me, complaining that a product she had recently purchased was not up to scratch. It wasn’t performing as well as the one I had sold her last time and she complained that it has a strange smell. On further investigation, I soon realised that her product had been purchased from an online discount site.


She could not see that there was any problem with this at all, as when the product arrived, it was identical to the one she had purchased from me. She was convinced it was exactly the same, the box looked the same, the tube looked the same, it seemed to smell the same. What she didn’t realise was that because it was so cheap, it would have had to have been counterfeit, fallen off the back of a dodgy truck, discontinued, expired or stolen stock, which had been sitting in warehouse for months in the freezing cold or steaming heat. The large professional skincare companies would never sell to – or have any official relationship – with these discount websites. When you buy a product that is so cheap, there is a reason. Don’t get sucked in by the free freight or the buyer incentives.

Most of the reputable skincare companies invest millions of dollars buying back their products and test them only to find “some of their original product plus bonus fillers, water, animal urine, broken glass and even sand” at no extra charge.

Any reputable legitimate online store and authorised stockist will usually have a salon service and an address for returns, as well as a 24-hour question line. Do not be afraid to ring the product company directly to find out if they supply the website you are shopping with.

So I implore you to think very carefully before ordering your ‘must haves’ online; your best option is to collect them from a salon. This way you will know what you are getting: you can see where the products have come from and you will always receive exceptional service with a smile.